During our first week we experienced several problems. Fortunately customer service is helpful and responsive. And it helped that I am somewhat technically experienced. If my mom had to try to troubleshoot the problems with the box, forget it! One of the main reasons I went with this pillbox and this company is because it also offered the med alert wristband. However, my 95 year old mom has a difficult time pressing the button on the wristband hard enough to make it work. After working with someone over the phone, she said she would send the pendant for her (which I thought was supposed to come along WITH the wristband but didn't) and over a week later we still have not received the pendant. So I'll have to call to follow up on that. On the upside, while working to resolve the pillbox issues, the agent I spoke to (Charlie?) we extremely helpful and pleasant to work with.