We've had Medminder's Model "Jon" since 2017 and we greatly appreciate "him". My mother has Parkinsons and needs to take her meds on a strict schedule. When she forgot pills, she would often hallucinates and got very confused - which led to her forgetting more pills. After a couple visits to the hospital we realized she was not reliable at taking her pills. Medminder was a perfect solution as it reminded her to take her pills, first gently and then with more emphasis. And we got notified if she didn't. The model "Jon" only gave her access to the pills when appropriate. We believe this ept her in her own home for way longer than she could have otherwise managed. Pros: Easy to use, easy to refill, great customer service. Cons: My mom has to take pills six times a day. Jon would only handle 4 x a day and we didn't want a second device. Every now and then the machine had problems, but the support team walked us through it OR overnighted us a new device. For example, one time the Daylight Savings Time change messed up the device.