(if it wasn't for Alina, it would have been one star) My experience has been less than desirable dealing with Medvidi. Their software has been problematic when trying to schedule follow up appointments, the return time on emailing help is at least 12 hrs. Then there answer is like they didn't read the entire email and then used a canned response making it worse. Their Dashboard is an insult to what a Dashboard is supposed to be and do. If there missing statement sould said," to create a cheap platform for people to video conference a health care professional for the least amount of time, and make it difficult to do so." But that doesn't get customers. However, today after responding to their incorrect response to my email (2 days later) I received real help from Alina who took care of my issue quicker than quick. There might be a glimmer of hope at Medvidi help. Thank you Aline