These guys are the absolute worst. They are acting as my sellers solicitors due to them selling via I am sold and they have been a complete disaster since day one. Impossible for my solicitors to get hold of, they have not once answered their phones in 4.5 months that this process has been going on for, and never phoned back. They only occasionally (and very rarely) replied to my solicitors emails for information of why the sale process is taking so long. They are incompetent at their jobs because they have held signed contracts from the sellers and my solicitor has held signed contracts from me for weeks but failed to exchange despite sellers and myself agreeing on completion dates that have been and gone a number of times over the last couple of months. This was a supposed to be an easy and quick purchase as the property is empty with no chain and I am a cash buyer. What a joke! Nobody can get hold of them for answers and everytime we do get told we are likely to exchange and complete, they realise they haven't got what they need in terms of extra paperwork and then have to send that out for signatures again. I'm not sure how they can call themselves solicitors to be honest, they have no idea what they are doing. Avoid these cowboys at all costs. They are a law unto themselves!!