Completely disjointed from the start - lack of communication has left us not knowing where we are and who is dealing - swapping hands without telling us why and when . Asking for same documents several times, to speak with my elderly father several times. One department saying they’d sent my papers onto conveyancer and that person saying they’d only had them 3 working days - 10 days after being told that they had been forwarded. Then told he was supposed to have 3 files and he has 9 - that is supposed to fill me with confidence. Wrong paperwork sent to land registry, blaming anyone but themselves and when my sister raised this as a complaint this information had miraculously disappeared from our file … Saying hasn’t got a copy of original documents when they’ve only just been returned. Stay away at all costs ! There are positive reviews on here - but I can say not a positive word about the service we have received.