Inflexible punitive customer service approach. Meet Hugo didn't deliver on what they agreed, then refused to give a refund or to offer an apology and have taken no responsibility for their failure to do what they said they would. I would recommend you stay as far away from this company as you can. I agreed to trial the platform for 3 months for £309. They agreed IF I wanted to continue after that, they would ensure I got 12 months for £894 less what I paid. From MH email "I’m more than happy to do that, I’ll make note on our system to provide you with the discount at the end of the quarter. Consider this email as a formal confirmation you can have the annual at £894 - £309 after the 3 months if you wish to go forward on this plan." THEY NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE. THEY ALSO NEVER APPLIED THE DISCOUNT. I WAS PUT ONTO A QUARTERLY ROLLING SUBSCRIPTION AT £309 PLUS VAT A QUARTER. There are many bad reviews, there is a pattern, stay away.