Unbelievably poor experience with this company, I would recommend to avoid them at any costs. My flight was canceled during COVID times more than 2 years and since then I've been waiting for refund. I also gave them an opportunity to provide me with a voucher, but they simply did nothing and all my request are dealt with by a message saying "Please be patient, the airline hasn't responded". And once you go to the airline, they can't deal with you because your ticket was issued by an agent. Avoid them at all costs and in case of any issues better consider a legal action straight away otherwise you won't receive anything from them. Also in case of even a small problem they will take days to respond to even a single problem.