My experience with Mega Vitamins is nothing short of the worst customer experience I have ever encountered. I placed my order with them because I thought it was fantastic that an Australian business stocked such a comprehensive range of products that is similar to iherb. My order did not ship for a week following its placement, and then only after I followed up by phone because they didn't respond to their online chat. I was told I would receive the order later that week - which I didn't. A week later I received a notification Australia Post had received the shipment information and it never progressed from there. I contacted Mega Vitamins via email multiple times regarding this with only one response that was somewhat incomprehensible about covid and cleaning. I made several phone calls to them and spoke with Paul. I was told that it was being followed up on and that they'd get back to me which they never did. I lodged an investigation with Australia Post who advised me that they weren't able to locate where the parcel was and when I followed up with Mega Vitamins regarding this I was blatantly lied to and told they were able to see the parcel was progressing from "their system", which I requested a screenshot of via email and when I received this it was the exact same information that I could see on my Australia Post account. Ultimately, I requested a refund from Mega Vitamins and was told that they couldn't give me a refund because the order had shipped and that I would receive the parcel (which has still not progressed on the Australia Post tracking system). Mega Vitamins advised me that if Australia Post deemed it lost in transit they would provide me with a full refund. I requested this in writing and received an email stating if it was lost in transit a full refund would be processed. Australia Post has since deemed the parcel lost in transit and I have followed up with Mega Vitamins regarding this outcome and have not received a response. Seriously reconsider placing an order with this business. The majority of the reviews are appalling and reflect my experience.