I ordered 5 products online. 3 arrived. No receipt/paperwork in package. No info re 2 x missing products. I had to chase them up (if calling, press 1 for sales, if you press 2 for existing order support nobody picks up). Turns out 1 item was out of stock, the other was missed for some reason. The lady said sometimes Aus Post changes the packaging which i strongly don't believe is true! I didn't feel confident that i would get a rufund but after a few phone calls, a refund was processed that same day for the 2 missing items. I wouldn't purchase from this company again.