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Nurul Chowdhury
Mercedez garage is totally ripped off people my car 2013 e220 well managed car all service done by Mercedez having problems with water leaking call Mercedez Waltham cross branch they give appointment for diagnostic then they will tell me how much it will cost. Did drop car on 16t October 2020 they charged me £120 for diagnostic it’s showing my engine oil ok no leaking but after I collect car still water leaking also engine oil leaking . Call them and complain they asking me to drop car again they quoted me another £356 for water pump but unfortunately didn’t look my engine oil leaking and advised me car not drivable because engine oil leaking. I collect my car with AA and complain to Mercedez complain department they took car to Loughton branch manager named Nick McDonagh he told me he will do further investigation after they asked me £455 for 2 hours investigation £400 and £55 for 5 litter engine oil I agreed then they call me and quoted me £1172 for oil cooler I did agree on 12th December they fixed car I did pay and collect my car but unfortunately only drive 0.03 KM. and car stops no starting any more they keep car nearly 1 months and telling me I need new engine it’s cost £18488.00 complain again complain department because they damaged my car . But unfortunately they not even looked all paperwork properly person named FIONA BARRY she’s reply me they can’t help . It absolutely disgusting disgrace Next I am going to take legal action against them they are big RIPPER😡
3 years ago
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Mercedes Benz has a 2.1 average rating from 94 reviews

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