I have had two occasions to call upon Mercedes customer service UK, and on both occasions, they failed miserably! They are incompetent, will not take charge of your customer service issue, will not escalate upon request, will not give you updates, will not give you a complaints procedure and will give you default answers every time you email them, default answer “apologies for the inconvenience”. What use is this!. Basically, there is no substance In their responses, and they act like robots! The aforementioned comments have been raised on many occasions over the past couple of weeks and Mercedes UK customer service have failed abysmally. They are just a fire guard, and that’s all they act as as they give you no information, and leave you without services you’ve paid for. My navigation subscription on my 10 month old Mercedes was cancelled, for no reason. Whilst this is clearly a mistake as it should be for three years, Mercedes failed to update me, failed to escalate, failed to assign me a complaints manager failed to give me their complaints procedure even though I have requested it on several occasions. For a premium car company, Mercedes should be absolutely ashamed of themselves, for their poor customer service and for the way they treat their customers. Once they have your money and you’ve bought the car, they don’t care! Well, that’s certainly the impression they’ve given me on the two occasions I’ve had to deal with them. Absolutely appalled disgusted I’m pretty cheesed off. Get it sorted Mercedes, Get your house in order, get a complaints manager on board, and treat your customers who have a complaint, with respect and sense of urgency. My Request Number: 09736290. Mercedes contact me, as I am absolutely getting nowhere with your customer service team.