Purchased a South Park mug as a present for xmas as it was the only place I could get this mug from. Thought they were in Australia as the site ended with .au Oh no, they are in Italy! When the item arrived, it was broken - they hadn't packed it appropriately of OS transport. After sending them pictures of the broken mug, they said they would resend and I gave express instructions on how to wrap it safely (should I even have to do this??) Fed Ex left a message that they thought the item was broke - again. Sure enough, it was smashed to smithereens. The only additional package from the 1st time was brown paper (why aren't airbags made out of brown paper????). I sent them an email requesting a refund - no response. So true to my word, I'm leaving negative feedback anywhere I can! Avoid like the plague!!