Ordered an engraved bracelet for the birth of my son and it broke within 6 months. The company gave is a new bracelet and that broke within 3 months. The company allowed to us order a different bracelet and that broke within a week! I'm our emails the staff member was passive aggresive commenting how she was "surprised that you have struggled to keep your bracelets unbroken"... the last one literally broke as I was sat on the sofa. They eventually agreed to refund us- the post office said we had to pay customs to send the bracelets back which ended up costing us £12 but when we emailed Astrid about this she told us we were wrong and forts class stamp would have been sufficient and so she wouldn't reimburse the postage cost. How can we be wrong when the post office themselves have said it has to have a customs stamp? Honestly never had such a bad experience with a company before.