atrocious warranty service/ aftersale. frame was send back in June after sending them email and photo of some crack around bottom bracket area. .. they agree to file a warranty claim . but till date. status from them is tht they are still waiting for factory to arrange a pickup of the frame. but when i email the factory. they said they are waiting for merlin to send the frame over.. from May when i found the crack n to when i had send them the frame.. it seem that nothing much was done and it Merlin waiting for factory to pick up and the factory is waiting for merlin to send.and some email on status goes unanswer and last update was that this had been handed over to the warranty department and they are working with the factory for the pickup... isnt that what they told me in AUG??? ..