Ordered some bike pants. Same situation as others have reported. Shipping delayed with no tracking updates. Told by merlin to be patient. Patients ran out when tracking had the item reach Australia, only to be sent back to London UK. Merlin's response is to send the shipper an email. It's been a week and no updates. It's concerning that another poster has indicated that the shipper (DAI) steels these items to onsell them. Well, it seemed to be DAI that controlled the tracking but I reached their tracking website thru.......FedEx! I use my bike for work and have been ordering parts lately. Recently having issues with a defective tyre via bikeinn. Online Shopping seems to be about screwing the customer at all costs and I won't be doing it again.