We inherited this company when they purchased the messaging company that we were previously using. Since that time we have had nothing but problems with message media. Their customer service is atrocious, they do not return calls they communicates Strictly via email It takes days to get a response! When we created a blast that for some reason was not meeting their guidelines, they said that the blast was unsuccessful and failed, but they took away all of the allotment of our texts because of failed text which we told them was totally ridiculous. On 2 Occasions this happened and they told me The sales representative would call me back and he would be able to put those back into my account because we didn’t get to use anything for the entire month. All of our volume went to failed text messages for $172.. No one ever called me back to go over it! I would never recommend using this company. They are the worst.! Another issue I had was that I increased the number of messages per month permanently and then every month they kept reverting it back to the lower number and then I would get charged all this overage! They do not seem to have their act together!