AVOID THIS BANK! Day three of my account being frozen I have no money to eat, no money to pay bills, it is a complete failure on their part. Their security department is unreachable and they will not help me in my time of need. Safe to say all faith has been lost in this banks ability to problem solve. Waiting fifteen days for a solution is nowhere near acceptable. This procedure clearly needs a review and they need to sort their internal communications because a security department that is unreachable is ridiculous. My mental health is taking a serious hit from this situation, having to borrow money and hope everything works out in time and I don't fall into rent arrears and into late payments, I have tried my hardest to stress this is a very serious matter for me but every person I speak to simply says unfortunately there is nothing I can do for you at the moment, they just don't seem to care about the problems they are causing me! Please do yourself a favour and avoid this 'bank' at all costs!