Since moving to Scotland, where Metro Bank have no branches (closest branch about 180 mile away). We managed to change our address on most of the accounts; however they refuse to change the address of an account my wife and I set up for our daughter who is currently 17, even though they changed it for my 13 year old son. They have a policy that anyone over 11 must go through verification on the phone to be able to change the address. My children do not have access to the accounts we have set up for them (Young Savers Account's) as they'll be getting access once they are 21 as a nest egg for their future. The only other way is for Metro to send my daughter a "magic word" so she can set up online banking for an account we don't want her to have access to yet, which she full agrees with and wait for it they will send the "magic Word" to our old address!!! I've spoken to seven separate individuals and requested for a manager to call me back; however their managers appear to be avoiding the issue and I have not received a call back. My wife has now received a a text message saying that unless we change the address on the account they will lock the account.