Garbage service. Ask you were you got your money, why you want it, and cant use it at Atm or to order goods online. they keep asking questions and seem to think I speak Chinese or something or else they are brain dead. takes far too long to get answers. meantime if your hungry and need money for food tough luck. They make you feel like you stole the money or a a scammer. Likely a scammer would have no problem as only the legitimate card holder seems to have issues. Sick and tired of this bank already. card is nothing but trouble one way or another. Sorry I ever went to their bank. I only left Santander as money was being taken out of my account and they refused to stop the payments and effectively they allowed me to get ripped off. A bank that wont stop someone nicking your money is no good to anybody. With Metro it seems that the gedtapo grill you when you put money in or take it out and they stop your card for no reason and then take ages to tell you why the card is useless . To say I am angry is an understatement. Avoid this bank like the plague.