Metro transferred over £3000 out of my account to a holiday company despite telling me the payment was unsuccessful. Because I was told it had not gone through, I then spoke with the holiday company direct, booked and paid for the holiday over the phone. This payment went through. What I did not realise until a week later was that the original payment did go through. I have been left £3000 out of pocket and told I have to wait for The holiday company to send the money back. Madness. I error was made by Metro, so they should refund me and then get the money back from the Holiday company. It is a disgrace. Their error and I am the one out of pocket. Metro have messed up.