I bought the tickets from Istanbul to Varna. Later on I decided to cancel the trip. There were still 18 days prior the trip. Sales people at Istanbul Bus station were kind of mocking at me. First they sent me back and forward from office 121 to 50 and back saying the the refund is done there. After everybody refused to make refund, one lady told me that the refund can be done only bt a person who issued the ticket and that person was going to be at midnight. So, she suggested coming at midnight!!! and ask the guy if he would cancel the tickets. No visible reason for this was given to me for this behavious. The girl by the desk in office 121 was frankly rude telling me all the time that it was my problem not hers that I decided to buy a ticket and then return it. Are the rules of the company as insane as the ones demanding me to come to the bus station at midnight to catch the right person to ask a refund? I have no desire to check if it was black humour or there is really somebody canceling the trips, I just want to understand is it really possible to treat clients this way? When I tried to reach the helpline, I failed. The form on the website asks for a turkish ID as an obligatory data to send the request and the telephone line just doesn't work for foreign numbers. I put up with loss of 70 euros, but never ever again I'm going to travel with Metro.