We ceased working with M247 in 2020 due to the ever declining customer service levels. Despite us changing to another provider and M247 knowing about this, they have continued to charge us for one of the managed switches despite the fact they no longer provide connectivity. To re-iterate....NO internet traffic passes through it! We have contacted on countless occasions....credit control, customer care etc etc and no one ever sends a reply or gets in touch to conclude this matter. Also, on one of our other buildings they have still not attended site to remove their equipment.....again, despite requests. We are now looking at hiring the necessary high access equipment....cherry picker etc to resolve this. M247 this charge will of course be passed onto yourself and will far out- weigh the amount you keep repeatedly sending us statements for!