For the second time; When a customer shops online, they only have 2 pieces of info to guide them, the item description and pic images. When the pic image does not match up with the item description, "you" only set the customer up to order the wrong item mistakenly. When customer service tries to make the customer feel like they order the wrong item by their own mistake - while knowing that they are using one pic image to represent both a "metric" measurement scale and an "imperial" measurement scale," that only added insult to disappointment. It is also the basis for asking for a full refund. A pic of a scale calibrated in pounds and ounces is not the same as a scale calibrated in kilograms! Clean your advertisement up!!!