I would give the website 5/5 but im still awaiting on my equipment and ill update my review once its received. I wish company offers payment plan or better coupon for families who are struggling to make a purchase but are in much of a need like we are. I tried calling your office but was only offered 5% which is still something and thank you for that. Maybe with PT referral and letter please consider helping us if possible. Times are hard but we will do anything for our kiddos to help them out and this item was highly recommend for us by United Cerebral Palsy center and Physical Therapist.