WON £4500 AND IT WAS MY MONEY, took days and days to verify ID as my passport wasn’t good enough, any letters sent just wasn’t good enough, after finally completing it and after spending money doing so and along the way i was told by numerous staff members my money is coming and will be in my bank, 1 staff even said “don’t worry you will get your money it’s just when the ID is through” i had a phone call a week later saying they are sending me a cheque for a picture to be taken with my £4500 winnings, they declined to pay me on about i had 10 free spins? which i didn’t even want anyway, i won £3 from those spins, they do not like the fact i won £4500 and earned it, why LET ME WITHDRAW IT AND TELL ME MY MONEY IS ON THE WAY ON CHRISTMAS MONTH I HAVE KIDS, they are refusing to pay me anything more than £200, terrible customer service, I WILL NOT QUIT TILL MY MONEY IS PAID OR THEY ARE SHUT DOWN, please the more reports to gamble commission the better they are aware of the shittynes they are bringing on their customers i have been a customer for nearly 10 years!!!!