I purchased Christmas garlands supplied by MH Star via The Range Online. The garland arrived in numerous pieces which all had to be self-assembled. Before buying the garland, I read the product description carefully and at no point did it mention that it had to be self—assembled. Due to time restraints, I needed a garland that was already assembled and thought this would be ideal. Unfortunately not! I contacted The Range and was told that MH Star would only allow my refund if I agreed to pay a £8 charge for collection (the price of the garland itself was just under £13). This was completely disproportionate to the cost of the product. I emphasised that under Consumer Rights law I was entitled to a full refund as the product was NOT AS DESCRIBED online. The product description has now been amended online since my complaint. The company is being dishonest about this. I am being accused by their disputes team of not reading it properly and told that I ‘have to be held accountable for my actions’. My refund is still being refused unless I pay the £8 collection fee. Utterly despicable company. No regard for consumer rights. I have left a similar review for The Range, as both companies’ approach to customer service has been shocking. During our conversation, the customer service advisor claimed that MH Star advised me by email that all of their products are self-assemble products. Whilst that is true, the email from MH Star was sent on 25 December, which was one week AFTER I had purchased the product. This was absolutely no use to me at that point.