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CJ
The problems with MH Star continue and seem to be worsening. I wrote previously about a delivery issue which was later rectified. Now, I am faced with another set of issues with this company. When I opened the first box of 2 one of the panels for the cabinet was broken, so I wrote to MH Star requesting a replacement panel. When I opened the second box, to my surprise, it was a completely different base! So, I wrote to MH Star again. What was their initial response? They offered me £15 to keep and use the broken panel with no care as to whether it might affect the integrity of the unit. To date they have not acknowledged their error in sending the wrong base and how they intend to rectify this cock-up. I have also requested information on their complaints procedure which they have not provided! This is truly an appalling company and all I can say is BUYER BEWARE!!! The fact that B&Q continue to allow this company to trade through them tells you all you need to know about B &Q, and they too have been less than helpful in this matter.
4 months ago
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MH STAR UK has a 1.5 average rating from 84 reviews

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