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Coleen John
I have been in dispute with MH Star for over 2 weeks now. I paid £199.99 for a kitchen cabinet. Initially I only received part of the order without them giving any indication that the item would be delivered separately and without any notice. When the second box did arrive, it turned out that it was the incorrect base and in fact a kitchen island. One of the panels in the other box was also broken. It took several days to get them to take any responsibility and at one point they wanted to give me £15 to build the unit with a broken panel and without a base. Really??? After much ado, they decided to send a completely new order. Low and behold, yesterday I received one pack and this morning I received the second pack. Again, they have managed to send yet another kitchen island!! Now again the onus is on me as the customer to provide them with pictures of an open box with a load of pieces of wood!! Sending them the manual was not enough even though that showed what the item in the box looks like! No! They want a picture on an open box of wood. I am so sick of this company and how I wish that I had read the reviews for them beforehand. Shame on B&Q for promoting such a disgraceful organisation. Now I have a living room full of stuff that is no good to anyone and also a health and safety hazard for my family as my living room has become unusable. I have uploaded photos to show what I am living with, compliments of MH Star's inability to get a simple order right!! Now it's going into yet another weekend and surprise, surprise, they do not work weekends!!
5 months ago
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MH STAR UK has a 1.5 average rating from 85 reviews

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