Disappointment at every step (and with the ones they supplied) of the way after delivery. We ordered a swimspa from this company in May 2020 and were told that given the global pandemic it would be delivered and installed in August, which we accepted and understood. They were buried with orders but I had to keep chasing to get any kind of an update. Well, with lockdown, there wasn't much else to do ! In July, they did communicate, and informed us that we would be unlikely to see our swimspa before October, which again we accepted. The Sales Director then called me to say that one had become available, due to a cancelled order and that we could have it close to our original delivery date in August, which we gladly accepted. Well done guys. However, from this point, things went rapidly downhill from bad to worse. Having installed all the electrical work (two separate 32 amp supplies with cables), in preparation, two technicians' turned up on the delivery day, neither of whom were qualified to connect the cable to the swim part of the spa. It seemed that being the last job before a long drive home, meant that time being of the essence, they were keen to get away in as little time as possible. So keen in fact that we had to provide 4 bags of ice on which to finally position the pool as it had been craned over the house. The Miami Spa technichians had no equipment (perhaps they didn't want to unload it from the van which would have obviously delayed their departure) or idea about what should be done as the pool reached its' final resting place and so improvisation and a solution was left to us. On top of that they failed to deliver or install the second lifter for the pool area and at the time of writing this review, have still not installed the second lifter, almost 4 months later. Nor did they stay long enough to attach the clips for the 6m cover. There were a lot of them. Finally, to add insult to injury, literally, the steps the technicians assembled, which were part of the order, were so badly put together, they collapsed immediately on first use, leaving my daughter with an injury to her leg. See what I did there? So we trashed the steps and at considerable additional cost, arranged for a qualified and skilled carpenter to make some permanent substantial steps. So I couldn't recommend this company at any level, although I don't suppose they will care - they certainly didn't take the time to care for us.