Michael Bickmore misled me by inaccurately describing a Colchester property I bought through Michaels Property Consultants. Their Rightmove listing and property brochure claimed an integrated kitchen appliance was included in the sale and he repeated the claim in my viewing. I based my offer on that information. Unfortunately for me that information turned out to be inaccurate and misleading. The day I moved in, I was shocked to discover that the integrated appliance had been removed, leaving a large gap between kitchen units and damage to the neighbouring kitchen unit. I would not have bought a property with an unfinished kitchen. When I raised the issue, Michael told me that their property listings don’t form part of the contract and that the matter was not under his control. As a result, I have been forced to raise a formal complaint involving the Property Ombudsman and to initiate legal action to try to resolve the matter. The Michaels Property website says they “strive to provide people with a customer service well beyond their expectations” but I feel badly let down. Given the very poor experience I’ve had with Michaels Property Consultants, I wouldn’t believe anything they say again and would urge potential sellers, buyers, landlords and tenants to steer well clear of Michaels Property Consultants.