First time of my life I wrote any review, but that's need to be shared. I could have order this device for many retailers but I though wrongly that Microsoft was trustful. I order my tablet since days and the tablet isn't even dispatched - though they reserved the money of my bank account. The customer service was so unfriendly although I didn't complain at all and just wondered if I could hope to receive it and if yes, when 'more and less' (I kindly asked). The customer agent was very upset that I called a second times even my case was already 'escalated'. We will see if I get it and how is this device is worth this rude experience but well... never more.