Made two failed attempts to purchase merchandise from this company (yes I was foolish enough to give them another shot). First time I placed it online, item shipped money deducted then when I went to track item UPS informed me that Microsoft requested that the item be returned to the store(guess somebody more “important”needed more than I did) no email no call no explanation no nothing. Now I had to wait a whole week to get a refund. Foolishly decided to give them another shot. This time called over the phone and place the order everything goes great money already deducted. Few hours later order cancelled. Yup. That’s the hilarious part. Rep says too many declined payments making it suspicious WHAT!! The Money came out instantly with the rep over the phone!!!! These ppl are jokes. Scammers!!! There will not be a third chance.