Wow, I have been using Midway for years and problems to date have been with their contracted shipper UPS. Recently I ordered a "Blemished" leather holster from them and paid extra shipping to expedite. Of course going UPS it arrived 10 days later, 3 days late. What I got was an improperly manufactured holster. Not blemished, but defective. The snaps were misaligned and would not fasten. I had only ordered the blemished holster because new ones were on back-order and I was in a hurry. When I contacted customer service I got a "too bad", return it and we'll issue a refund. I told them I wanted a replacement holster. They had gotten in new ones by now and they said I could reorder one at the higher price. A $7.00 difference. I told them after waiting 10 days and now having to order and wait another 10 days for a new one they could waive the $7.00 and get it to me. You would have thought I had asked for a million dollars. Not no but hell no. They weren't concerned about customer service or satisfaction. Only that $7.00. I spoke with a supervisor who was just as apathetic. Here's a suggestion for Midway. Since your customer service reps do not have the autonomy to do anything, just print your policy online and let them all go. Rather than pretend to care by having them. I'm sure you could make up $7.00 pretty quickly.