I bought a very expensive G660SCVi integrated dishwasher in 2017.
In March 2021 the circulation pump had to be replaced after breaking. This is not a cheap repair - on the border of being uneconomical.
But once is bad luck, right? And it was still just about cost effective to do it.
So I had it repaired.
Recently the dishwasher stopped working again with an F84 error and I called out an engineer.
Firstly the price of the call out had nearly trebled since 2021! It was £160. In 2021 it was £60.
Secondly the engineer told me another circulation pump had broken but he could replace it free if I paid for Labour.
I agreed to this - Still cheaper than buying a new dishwasher.
The repair didn't work however and the engineer then concluded the issue was the powerboard, a part which needed to be ordered.
I was offered the same terms to replace the part - ie free part, pay for Labour and duly billed for the failed call out.
If I accepted their offer this repair would've cost £320 on a 6 year old dishwasher.
The engineer, though friendly enough, also did a substantial amount of damage to my kitchen units while removing the dishwasher (scuffs and a chunk of wood taken out of the door pillar).
Accepting Miele's offer would take the total I've spent on this machine in 6 years of ownership close to £1,000 including repairs to my kitchen.
Is this level of service what we buy buy a Miele for?
This is a really poor and unacceptable level of quality and service for a premium brand.
You can get a new dishwasher for about half the price of a Miele with a marginally lower efficiency rating and replace it every 3 years for this money.
That's what I would recommend you do. Especially if it's integrated. Nobody will know what badge is on it.
Do not buy Miele.
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