Agree with others, customer service is terrible. I bought a washing machine less than a year ago which has broken down twice. The second engineer who came out told me he couldn't repair it and left. Miele say that I didn't want him to repair it (why did I let him to look at it then?) and now they have a process to follow. I do not understand why they can't give me a straight answer as to who needs to deal with the matter. Can the machine be repaired, is it going to be replaced or will I get a refund? Either way I just want a working washing machine, I have children and dirty washing piling up and no way of knowing how long sorting this out will take. The customer service adviser said it could be be a week or 8 weeks depending on who is dealing with it! Any one else have similar with Miele?