On Mon 10 Jun my Miele twin dos washing machine failed. Booked an engineer, came on Tue, diagnosed failed microswitch - new part lead time - two months! Engineer advised contact Miele, tell them this is unacceptable, ask for replacement machine. Miele response was "unfortunately, nothing we can do" you have to wait for the part”. I have my 85 year old mother in law and an autistic teenage boy who changes his clothes twice a day said I "unfortunately, nothing we can do" said Miele. Can I escalate the problem I asked? "No". You can make a complaint and someone will call you back. You will get an email complaint reference number - still waiting for them. So having got nowhere with them, at the end of the day, I placed an order with a competitor. It arrived the next day and the £1200 Miele was sent for scrap - what a waste. I bought a Miele expecting high levels of reliability and excellent customer service. I got neither. I have now had 4 Miele devices, 3 have failed terminally. I am really disappointed with Miele's lack of customer care and apparent supply chain issues. On what planet is it ok to do without a washing machine for two months? Miele's response? "Unfortunately, nothing we can do". I'd like to find something good to say about Miele but, "unfortunately, there is nothing I can do". Sound familiar?