Today we had the most horrible experience with Miele. We booked an under-warranty check of our fridge because it suddnle started making very loud fan spinning noise. We spoke to a lady on the phone who arranged a technician to come and investgate. Miele sent a technician who inverstigated it and found 'no fault'. Due to the fact that they found 'no fault', they are asking us to pay £170! WE WERE NEVER TOLD ANYTHING regarding incurred charges if no fault is found, when we called Miele to ask for help. This is staright out fraud! I feel that everyone here should know that this tactics is employed by Miele. We boughtr Miele because of the great name and products. I never thought they would be so horrible.