Migrate.org.uk have been so amazing. I purchased the DIY packet and was pleased when I received it. Everything was very clear and organized and explained everything I needed to know. I did have one personalized question and when I reached out to them, they happily answered me with no strings attached. A few months later, I was waiting longer than normal to receive my Visa and I once again reached out to them for some more information. They again helped me out and pointed me in the right direction. The website is clear about what it covers and what it doesn't, but despite that, they went out of their way to help me get my problems solved and were always quick with the responses and polite. I highly suggest doing business with them, whether all you can afford is the DIY or you want them to handle it all. They seem to be good people who genuinely care.