What should have been a great lunch at M&C Sevenoaks spoiled by very poor quality rib eye (twice!) and inability of manager to understand customer service. Starters great, sirloin as usual good but suggest they take the rib eye off the Sunday menu - not good enough for the manager to say (despite paying the £4 premium) it is only an 8oz, on main menu it is 12oz -does that mean its a second rate steak? Thin and with gristle instead of tasty fat. Very few people in restaurant is perhaps an indication the high priced Sunday menu and its quality is not hitting the button. But manager dismisses scoffingly that it wont close. Perhaps he is the problem and to excuse as not the chef's fault - any self respecting chef would have queried why serving poor quality - especially as manager admitted the third complaint about the rib eye today - perhaps he should already have said its off the menu or if the bigger one is so good, swallow the cost and provide it.