Do not order online. My family ordered a cookie for my 30th birthday and it arrived completely stale and inedible. The birthday writing was also squashed on arrival and looked awful. We politely emailed Millie’s Cookies but were repeatedly ignored. They also do not pick up the phone and their voicemail is always full. After contacting them on social media multiple times and sending countless emails, we finally got a response. However, to our complete dismay after explaining the situation and sharing photos with customer service asking for a refund, they responded with “Refunds are given at the discretion of the company and having review this case unfortunately I do not see any grounds that warrant a refund”. The company has an 100% guarantee and even with the cookie arriving stale and offering to return it, we still were not refunded. After many emails back and forth, we were offered with an in store voucher despite living no way near one (and explaining this). Yet STILL we were told no refund would be given. The cookies are expensive and we were extremely disappointed to have experienced such terrible customer service. Millies Cookie’s Management team should be ashamed having allowed this to happen. If our cookie and experience was anything to go by, I would strongly advise never purchasing from here.