Misleading. I redeemed some Mindful Chef vouchers on last Oct. In the first welcome email, they stated that "the balance will be applied as credit against your future orders until fully used up.". That makes me unaware that the vouchers have an expiration date. Days ago, when I tried to order again, I found that my credit in my account was gone and the system was going to charge my card instead. There is no way you can check your credit on the website. When I emailed them for a check, they replied my vouchers were expired on December 31, 2023, but as a "goodwill gesture," they had "extended" them for 2 months, but without notifying the customer!
Mindful Chef first misled me in the welcome email "The balance will be applied as credit against your future orders until fully used up." The 2-month "goodwill gestures" extension is a joke to customers, as Mindful Chef should notify the customer in advance if they really care about their "goodwill", not tell them after it has expired. They even keep sending emails telling me that I still have "XXX" credits in your account every month, but they do not remind you that the vouchers will expire. Maybe they really want to mislead you and don't want you to use it so they can maximise their profits. Totally misleading and unethical, be careful if you use their vouchers (I would rather stay away from them); you really need to check carefully if there is any expiration date; don't rely on them.
9 months ago
Mindful Chef has a
2.6
average rating
from
10
reviews
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