Hi, I purchased the animals for a miniature zoo project that I was working on for my six year old grandson who loves animals. You followed through on requests about animals that were out of stock promptly. When I realised that I had an over supply of penguins you responded to my quire about returning some of the penguins you gave me helpful advice about the pros and cons of returning some of the penguins. Overall I found the service that you offered to be friendly, polite and efficient. I'm sure that the purchase of these animals will offer my grandson hours of fun. Eileen