The customer support is so bad it feels like a scan. Mira offers you extra wands at a discount when you check out. If you click "yes" you end up with TWO Mira devices, one with extra wands, charged for both. There is no phone number to call so I emailed. Two days later I get a response "oh they already shipped". I shipped the one with the extra wands back. I never even opened the brown ups box. Before they even received my return they sent me an email saying they assumed I kept the wands. . . Even though the order number I sent them was the one with the wands . . . And that they would refund me the smaller amount. I have had to email back and forth with this company a dozen times over the last few weeks and I still don't have my refund. It has been a nightmare and taken up so much of my time. I only give 2 stars instead of one because I DO like their product. It seems to give good information. However not having a phone number to call is unconscionable in my mind. This could have been SO simple with ONE phone call. Update: Mira has asked me to change my review as "my issue has been resolved". I DID get a refund, finally, but that does NOT change the issue of their poor customer service and a sketchy check-out system. This took forever and was a huge hassle. They also tried to refund me for a lesser amount and luckily I caught it. A much bigger reason I will not change this review: MIRA IS BLOCKING CUSTOMER REVIEWS. I had to work to get this review posted. Whatever issues they are having they are working hard to keep under wraps. Not cool. Be open about your issues. Customers should know about the poor customer support and the way their "sale" tricks you at check-out. Fix these issues, be open with your customers, stop blocking reviewers and then trying to silence the reviewers that get through. I like this product, but no matter how many smiley faces and "have a great day!" messages they send me I won't change this review unless they acknowledge their problems and change their standards. If they change their check-out to be less of a scam, have prompt customer service, have an actual phone number to call, or stop blocking reviews on multiple sites (Amazon, this site . . . I had to email someone on this site a few times in order to be able to post here) . . . THEN I will change my review accordingly.