Avoid this company at all costs! Dress took five days to arrive despite paying for next day delivery. Sent the dress back within two weeks as was cheaply made, poor fabric and looked nothing like the picture. The return was signed for on their end on 15 September. No refund arrived so I chased and chased with no reply to emails, finally got a response on 04 October on Messenger to say that my refund had been processed. No refund arrived. Further chasing by email and another repeated request to send my tracking info which I have now done twice, both times to the same person! It is now 18 October and no refund has arrived, despite numerous emails to chase this up - with no reply at all. Will NEVER order from this company again. Complete scam. Now have to waste further time going to Trading Standards and contacting my bank. Not acceptable at all.