Absolutely awful customer service. Spent £160 with them in dresses for a wedding. Paid for next day delivery before cut off of 5pm but they arrived 2 days later after I needed them. I emailed them at the time and then spent £10 on recorded delivery to send them back. They were signed for at the beginning of January and after several emails to customer services where they keep asking me for the same information (my tracking details) they are now not responding to any of my emails. They now have £160 of my money, and £160 worth or dresses. Win win for them. Absolutely shocking company.