I returned some items since December 2021 and now it's already May, I am still waiting for a refund of £100+. Tried emailing them and messaging them via the FB chat which they will reply eventually to say the refund has been processed and can take up to ten working days. I have done this a lot of times and have been responded by Rebecca, Lidia, Noreen, Wendy, Julie all saying the same thing that the refund has been processed and will take up to ten days for it to reach my account which it never does!! Avoid this company at all cost as you won't get your money back!!!