I am a USA customer and I returned 2 items to them on May 26, 2015. Today is June 24, 2015 AND I STILL DID NOT GET A CONFIRMATION THAT MY ITEMS WERE RECEIVED OR MY REFUND! I have sent countless emails to CustomerHelp@Missguided.co.uk. One email said asked for proof of delivery so I sent a screen shot of my US Post office receipt! I also showed a screen shot from the US Post office showing the package was SUCCESSFULLY delivered to their company in New York and IN THEIR CUSTODY. Another email said, "wait until it arrives in the UK" . Another email said wait until June 24, which is WELL BEYOND THE 15 DAY RETURN PROCESS PLUS THE EXTRA 72 HOURS FOR PROCESSING MORE THAN ONE ITEM. Its been a month and this company failed to return my $65 dollars. This company is horrible and I will be sure to tell the EVERYONE ABOUT MY EXPERIENCE!