Shocking! I will never order from this site or company ever again. I ordered 2 products - a pair of trousers and a pair of shoes and paid for delivery. I had received nothing 3 days later so emailed to ask the expected date of delivery ....It took a full day for a reply. When I was then told that the trousers were out of stock so they had been cancelled and a refund would take 5 working days. I then asked about the shoes ....and was told that order had not yet been processed. I was given the choice to wait another 5 days for the order to be processed and a further 3-5 days for it to be delivered OR re-order the product and pay for next day delivery. What a joke!!! I asked to cancel the whole order and for a full refund to be issued. I received an email back saying "ok, will do". Absolutely no sense of professionalism or customer service. 0/10. Never again!