A false accusation that I hade made dirty marks on an item I was returning was made by Misguided. I had brought a few pairs of white trousers from several online sites with the intention of sending the ones I didn't like back and so obviously I took the greatest care when trying them on. I had no issues from the other companies I sent trousers back to but misguided came to the conclusion that I had made a dirty mark on theirs. They did send the trousers back to be free of charge after not giving me the option of a refund, exchange or credit note. After inspecting the trousers on return to me the mark that appears to be a water mark was not there when I made the initial return. Very disappointed. I will not be using the site again and will also be discouraging others to use the site also.