NEVER ORDER FROM THIS COMPANY. I understand we are all human and make mistakes but this was next level. I bought three items with express shipping a couple months ago and am still dealing with it. First they sent me my package weeks after the scheduled date I paid for, I didn't mind I was just excited to receive my items. I paid full duties and taxes for these items only to open up the package and realize inside was only one of my items. I searched everywhere for contact information to realize they had none besides an email in which the response time was days to no response at all. Eventually they apologized and said they would express shipping the rest. When I received the second package (also weeks later) again there was only one item. Mad and confused I continued emailing... They apologized and offered me %10 off next order.... Finally about a month later I received a notice saying if I wanted my item I would have to come to the fed ex main office (30 minutes away from my home) and pay $40 to receive my item. Furious I sent an email saying I just simply wanted my money back and they could keep the last item. They never responded. I kept emailing and finally they said that if I wanted a refund that would be fine... But I would have to pay the duties and taxes to return it to their UK office. All the duties and taxes got charged to my card (over $100) and I still never received a refund for my last item or an apology from them. I would never take the time to complain or put negativity out there but I just am hoping no one else ever has to deal with what this company has put me through.